FAQs
Frequently Asked Questions (FAQs) – Fashion Point Cosmetics
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, COD(cash on delivery)
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly! If you need to modify or cancel, please contact us within 12 hours of placing your order at 📩 (fashionpointcosmetics@gmail.com) or via our chat support.
Q: Do you offer any discounts or promo codes?
A: Yes! Subscribe to our newsletter and follow us on social media for exclusive deals, special discounts, and early access to sales. 🎉
2. Shipping & Delivery
Q: Do you offer worldwide shipping?
A: NO we are not providing world wide shipping we only ship in Pakistan.
Q: How long does shipping take?
A: - Pakistan: 5-10 business days
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can also track it under “My Orders” in your account.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day hassle-free return policy! If you're unsatisfied, contact us for a return/exchange. Items must be unused, unopened, and in original packaging.
Q: How do I request a refund?
A: Simply email [your email] with your order number and reason for return. Refunds are processed within 5-7 business days after receiving the item.
Q: Do you offer refunds for damaged products?
A: Yes! If your order arrives damaged, contact us within 48 hours with pictures, and we’ll send a replacement or refund.
4. Product Information
Q: Are your products cruelty-free?
A: Absolutely! 🐰💖 We are committed to providing 100% cruelty-free beauty products.
Q: Do your cosmetics contain harmful chemicals?
A: No! Our products are formulated with skin-safe, high-quality, and non-toxic ingredients.
Q: How do I know which product is best for my skin type?
A: Each product page includes a detailed description and recommendations for different skin types. Feel free to message us for personalized suggestions!
5. Customer Support
Q: How can I contact Fashion Point Cosmetics?
A: You can reach us through:
📩 Email: [fashionpointcosmetics@gmail.com]
📱 Social Media: DM us on Instagram/Facebook (fashion point cosmetics)
Q: What are your customer service hours?
A: Our support team is available Monday – Friday, 9 AM – 6 PM . We aim to respond within 24 hours.